Frequently Asked Questions - Beverly Wilshire Medical Centre

Frequently Asked Questions

All transactions are processed online. We do not accept mail orders or phone orders.
2Check Out
If you hold a Voucher Code, kindly enter in the provided column and click “Apply Coupon” for discounted price. Remember to fill in all necessary details such as delivery address and contact number. Once you are ready, select your preferred payment method and click “Proceed to Payment”.
3Order Confirmation
Upon successful payment you will receive an order confirmation via email. If you failed to receive a confirmation email within 48 hours after payment, kindly contact us at All orders are processed within 3 working days. Once your order has been dispatched we will send you a notification email containing tracking information.
4Order Status
You may check your order status any time by signing in your account.
5Change of Order
We ask that you review your order carefully prior to submission, as it cannot be modified once payment has been made. If your order has not shipped yet, it is possible to cancel your order. Please contact our customer support team at We are unable to cancel an order after it has already been shipped.
6Voucher Code
Voucher code is valid for 1 (ONE) time use only and will NOT be re-issued. All vouchers must be looked after by the purchaser. Beverly Wilshire is not liable for lost or stolen voucher codes used by any other recipient. Voucher codes CANNOT be refunded or exchanged for any form of cash, products or services. Voucher codes cannot be used in conjunction with other vouchers.
Please note that cash on delivery option is not available.
8Sensitive Skin
All of the products that Beverly Wilshire carries are allergy tested. However, everyone’s skin is genetically unique and it would be impossible for us to generalize about how your skin will react. Even the most common ingredient might cause sensitive reaction in certain people. If you are unsure, please do not make any purchase online but make an appointment to see our doctors.